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Have a Question?

Have a question or need assistance? We're always here to help.

General Questions

1-855-427-4682 - available 24/7
Get answers to your questions

Billing Questions

For statement questions or to pay your bill.

Provider Helpline

We can help answer any questions you have.

Request Your First Prescription

If you're new to Optum Specialty Pharmacy and want to begin filling your prescriptions with us, you can fill Start your first fill here or call 1-855-427-4682 to start the process.


Existing Patient Registration

If you're an existing patient, and re-registered with HealthSafe ID, sign in to your account to:

  • View your prescription history 
  • Request a refill 
  • Track current orders
  • Make a payment
  • Request statements
  • Meet one-on-one with a clinician to answer any questions you might have regarding your medication or condition with Optum Specialty Pharmacy Live.
  • Register for an online account (existing patients)

Infusion Services

If you have questions about home infusion services, please call 1-877-342-9352 or visit us at 

Technical Assistance

For technical and all other questions, email us at, or get answers to frequently asked questions (FAQsanytime without having to spend time on a call.

Live Support

Sign in to complete a secure video consult or live chat with our care team